The transport committee this morning was a bit of a cracker. TFL got a bit of a roasting over the quality of their Dial-a-Ride service.
To be fair it wasn’t so much the service that was being criticised but the booking system. We heard a series of stories of people being taken to places but not brought back, two mini-buses being sent to transport a husband and wife and sharp increases in costs.
Not a good story at all. The guys from TFL took it on the chin and promised to take the feedback on board and I believe they will, but it will take a lot of hard work to win back user confidence if today was anything to go by.