The transport committee this morning was a bit of a cracker. TFL got a bit of a roasting over the quality of their Dial-a-Ride service.

To be fair it wasn’t so much the service that was being criticised but the booking system. We heard a series of stories of people being taken to places but not brought back, two mini-buses being sent to transport a husband and wife and sharp increases in costs.

Not a good story at all. The guys from TFL took it on the chin and promised to take the feedback on board and I believe they will, but it will take a lot of hard work to win back user confidence if today was anything to go by.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s